{"dataType": "CVE_RECORD", "dataVersion": "5.2", "cveMetadata": {"cveId": "CVE-2020-36926", "assignerOrgId": "83251b91-4cc7-4094-a5c7-464a1b83ea10", "state": "PUBLISHED", "assignerShortName": "VulnCheck", "dateReserved": "2026-01-10T13:50:35.693Z", "datePublished": "2026-01-15T23:25:33.221Z", "dateUpdated": "2026-01-15T23:25:33.221Z"}, "containers": {"cna": {"providerMetadata": {"orgId": "83251b91-4cc7-4094-a5c7-464a1b83ea10", "shortName": "VulnCheck", "dateUpdated": "2026-01-15T23:25:33.221Z"}, "title": "SmarterTools SmarterTrack 7922 -Information Disclosure", "descriptions": [{"lang": "en", "value": "SmarterTrack 7922 contains an information disclosure vulnerability in the Chat Management search form that reveals agent identification details. Attackers can access the vulnerable /Management/Chat/frmChatSearch.aspx endpoint to retrieve agents' first and last names along with their unique identifiers."}], "problemTypes": [{"descriptions": [{"lang": "en", "description": "Exposure of Sensitive System Information to an Unauthorized Control Sphere", "cweId": "CWE-497", "type": "CWE"}]}], "affected": [{"vendor": "Smartertools", "product": "SmarterTools SmarterTrack", "versions": [{"version": "10.x", "status": "affected"}, {"version": "14.x", "status": "affected"}]}], "metrics": [{"cvssV4_0": {"Automatable": "NOT_DEFINED", "Recovery": "NOT_DEFINED", "Safety": "NOT_DEFINED", "attackComplexity": "LOW", "attackRequirements": "NONE", "attackVector": "NETWORK", "baseScore": 6.9, "baseSeverity": "MEDIUM", "exploitMaturity": "NOT_DEFINED", "privilegesRequired": "NONE", "providerUrgency": "NOT_DEFINED", "subAvailabilityImpact": "NONE", "subConfidentialityImpact": "NONE", "subIntegrityImpact": "NONE", "userInteraction": "NONE", "valueDensity": "NOT_DEFINED", "vectorString": "CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N", "version": "4.0", "vulnAvailabilityImpact": "NONE", "vulnConfidentialityImpact": "LOW", "vulnIntegrityImpact": "NONE", "vulnerabilityResponseEffort": "NOT_DEFINED"}, "format": "CVSS"}, {"cvssV3_1": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 7.5, "baseSeverity": "HIGH", "confidentialityImpact": "HIGH", "integrityImpact": "NONE", "privilegesRequired": "NONE", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N", "version": "3.1"}, "format": "CVSS"}], "references": [{"url": "https://www.exploit-db.com/exploits/50328", "name": "ExploitDB-50328", "tags": ["exploit"]}, {"url": "https://www.smartertools.com/", "name": "SmarterTools Official Homepage", "tags": ["product"]}, {"url": "https://www.smartertools.com/smartertrack", "name": "SmarterTrack Product Page", "tags": ["product"]}, {"name": "VulnCheck Advisory: SmarterTools SmarterTrack 7922 -Information Disclosure", "tags": ["third-party-advisory"], "url": "https://www.vulncheck.com/advisories/smartertools-smartertrack-information-disclosure"}], "credits": [{"lang": "en", "value": "Andrei Manole", "type": "finder"}], "x_generator": {"engine": "vulncheck"}}}}

{}

{"cveTags": [], "descriptions": [{"lang": "en", "value": "SmarterTrack 7922 contains an information disclosure vulnerability in the Chat Management search form that reveals agent identification details. Attackers can access the vulnerable /Management/Chat/frmChatSearch.aspx endpoint to retrieve agents' first and last names along with their unique identifiers."}], "id": "CVE-2020-36926", "lastModified": "2026-01-16T00:16:18.820", "metrics": {"cvssMetricV31": [{"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "NONE", "baseScore": 7.5, "baseSeverity": "HIGH", "confidentialityImpact": "HIGH", "integrityImpact": "NONE", "privilegesRequired": "NONE", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N", "version": "3.1"}, "exploitabilityScore": 3.9, "impactScore": 3.6, "source": "disclosure@vulncheck.com", "type": "Primary"}], "cvssMetricV40": [{"cvssData": {"Automatable": "NOT_DEFINED", "Recovery": "NOT_DEFINED", "Safety": "NOT_DEFINED", "attackComplexity": "LOW", "attackRequirements": "NONE", "attackVector": "NETWORK", "availabilityRequirement": "NOT_DEFINED", "baseScore": 6.9, "baseSeverity": "MEDIUM", "confidentialityRequirement": "NOT_DEFINED", "exploitMaturity": "NOT_DEFINED", "integrityRequirement": "NOT_DEFINED", "modifiedAttackComplexity": "NOT_DEFINED", "modifiedAttackRequirements": "NOT_DEFINED", "modifiedAttackVector": "NOT_DEFINED", "modifiedPrivilegesRequired": "NOT_DEFINED", "modifiedSubAvailabilityImpact": "NOT_DEFINED", "modifiedSubConfidentialityImpact": "NOT_DEFINED", "modifiedSubIntegrityImpact": "NOT_DEFINED", "modifiedUserInteraction": "NOT_DEFINED", "modifiedVulnAvailabilityImpact": "NOT_DEFINED", "modifiedVulnConfidentialityImpact": "NOT_DEFINED", "modifiedVulnIntegrityImpact": "NOT_DEFINED", "privilegesRequired": "NONE", "providerUrgency": "NOT_DEFINED", "subAvailabilityImpact": "NONE", "subConfidentialityImpact": "NONE", "subIntegrityImpact": "NONE", "userInteraction": "NONE", "valueDensity": "NOT_DEFINED", "vectorString": "CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X", "version": "4.0", "vulnAvailabilityImpact": "NONE", "vulnConfidentialityImpact": "LOW", "vulnIntegrityImpact": "NONE", "vulnerabilityResponseEffort": "NOT_DEFINED"}, "source": "disclosure@vulncheck.com", "type": "Secondary"}]}, "published": "2026-01-16T00:16:18.820", "references": [{"source": "disclosure@vulncheck.com", "url": "https://www.exploit-db.com/exploits/50328"}, {"source": "disclosure@vulncheck.com", "url": "https://www.smartertools.com/"}, {"source": "disclosure@vulncheck.com", "url": "https://www.smartertools.com/smartertrack"}, {"source": "disclosure@vulncheck.com", "url": "https://www.vulncheck.com/advisories/smartertools-smartertrack-information-disclosure"}], "sourceIdentifier": "disclosure@vulncheck.com", "vulnStatus": "Received", "weaknesses": [{"description": [{"lang": "en", "value": "CWE-497"}], "source": "disclosure@vulncheck.com", "type": "Primary"}]}

{}

{}